Frequently Asked Questions
Printed workwear and embroidered clothing support
Advance Printwear specialise in high quality printed workwear and embroidered clothing. We’re aware that ordering personalised clothing can sometimes be confusing or daunting so we’ve assembled the following to help with the queries we’re asked most often.
Frequently asked questions
What sized garments are available?
Most of our garments are sized in relation to what you’d find on the High Street, so if a large fits you then the large we supply will. We can advise which products have a wider size span, such as some garments are sized from XSmall in men’s and ladies through to 6XL. Some shirts such as our Oxford range start from 14” collar through to 22” and ladies from size 8 through to 24.
I need to make sure the garments will fit?
We understand how important it is to make sure a garment will fit before printing so we do have a garment fitting service – we’ll send you a garment to try on and make sure you’re happy how it fits. W can do this for regular, fitted and tailored shirts.
Our team need a range of sizes and we’re concerned about brand consistency?
It is always our a concern of ours to and so we have taken steps to make sure that colours and styling is consistent across a range of sizes. We can advise of what products are best for consistency across your workforce.
I have a multi-site business and consistency of uniform is a real issue – it’s also proving expensive ordering for each site - can you help?
We recognised this issue with multi-site businesses so have developed an online ordering facility that means each site can order specific embroidered and printed uniform products already set up for your brand styling. It saves time, saves money and keeps your brand consistent. Call us on 0121 322 2111 or use our simple contact form to find out more.
What artwork, logos and designs do you accept?
We can accept artwork in most formats. Adobe Illustrator or Corel Draw EPS or AI vector files can be accepted. High resolution (300 dpi minimum) JPEG, TIFF or PDF files are also acceptable. Please contact us if you have questions about artwork.
Can you deliver to me?
We can arrange delivery to any address nationwide.
How do you change for embroidery and embroidered workwear?
We charge for embroidered designs that require up to 7,000 stitches in one position on the garment. There is an additional charge of 20p per thousand stitches for designs exceeding this. The set up charge for each design with no more than 7,000 stitches is £35 + VAT.
Can you add individual names and numbers?
Individual names and numbers can be applied to your garments by print or embroidery. Please contact us for pricing information.
How long will completing my order take?
Our normal lead time is one week from receipt of order, subject to stock availability. If you have an urgent requirement, please contact us on 0121 322 2111, as we can deliver to tight deadlines within 24hrs, depending on the order.
When will I receive order confirmation?
Order confirmation will be sent to you on receipt of your order. Please check it carefully, sign and return it.
What is your packaging policy?
Each shirt is individually folded and bulk packed free of charge. However, to reduce unnecessary packaging we no longer bag each individual garment. If you require each item bagged separately you will be charged 20p per article.
What payments do you accept?
We can accept payment by credit card, cheque or BACS. Payment is required when you place your order, unless you are an Advance Printwear account holder. Contact us on 0121 322 2111 to set up a credit account.
When will I receive my proofs?
Upon receipt of your order and artwork, we will prepare a proof sheet, which will be sent to you for approval. Work will not commence until the proof has been signed and returned.
How do you charge for screen printing?
A screen is required for each colour in your design. The cost £16.50 +VAT per screen. There is a charge of £10 + VAT if you decide to change a colour.
What are AI files?
The native file format of Adobe Illustrator, which is the industry-leading software for creating vector graphics.
