Frequently Asked Questions

Printed workwear and embroidered clothing support

Advance Printwear specialise in high quality printed workwear and embroidered clothing. We’re aware that ordering personalised clothing can sometimes be confusing or daunting so we’ve assembled the following to help with the queries we’re asked most often.

Frequently asked questions

What sized garments are available?

Most of our garments are sized in relation to what you’d find on the High Street, so if a large fits you then the large we supply will. We can advise which products have a wider size span, such as some garments are sized from XSmall in men’s and ladies through to 6XL. Some shirts such as our Oxford range start from 14” collar through to 22” and ladies from size 8 through to 24.

I need to make sure the garments will fit?

We understand how important it is to make sure a garment will fit before printing so we do have a garment fitting service – we’ll send you a garment to try on and make sure you’re happy how it fits. W can do this for regular, fitted and tailored shirts.

Our team need a range of sizes and we’re concerned about brand consistency?

It is always our a concern of ours to and so we have taken steps to make sure that colours and styling is consistent across a range of sizes. We can advise of what products are best for consistency across your workforce.

I have a multi-site business and consistency of uniform is a real issue – it’s also proving expensive ordering for each site - can you help?

We recognised this issue with multi-site businesses so have developed an online ordering facility that means each site can order specific embroidered and printed uniform products already set up for your brand styling. It saves time, saves money and keeps your brand consistent. Call us on 0121 322 2111 or use our simple contact form to find out more.

What artwork, logos and designs do you accept?

We can accept artwork in most formats. Adobe Illustrator or Corel Draw EPS or AI vector files can be accepted. High resolution (300 dpi minimum) JPEG, TIFF or PDF files are also acceptable. Please contact us if you have questions about artwork.

Can you deliver to me?

We can arrange delivery to any address nationwide.

How do you change for embroidery and embroidered workwear?

We charge for embroidered designs that require up to 7,000 stitches in one position on the garment. There is an additional charge of 20p per thousand stitches for designs exceeding this. The set up charge for each design with no more than 7,000 stitches is £35 + VAT.

Can you add individual names and numbers?

Individual names and numbers can be applied to your garments by print or embroidery. Please contact us for pricing information.

How long will completing my order take?

Our normal lead time is one week from receipt of order, subject to stock availability.  If you have an urgent requirement, please contact us on 0121 322 2111, as we can deliver to tight deadlines within 24hrs, depending on the order.

When will I receive order confirmation?

Order confirmation will be sent to you on receipt of your order. Please check it carefully, sign and return it.

What is your packaging policy?

Each shirt is individually folded and bulk packed free of charge. However, to reduce unnecessary packaging we no longer bag each individual garment. If you require each item bagged separately you will be charged 20p per article.

What payments do you accept?

We can accept payment by credit card, cheque or BACS. Payment is required when you place your order, unless you are an Advance Printwear account holder.  Contact us on 0121 322 2111 to set up a credit account.

When will I receive my proofs?

Upon receipt of your order and artwork, we will prepare a proof sheet, which will be sent to you for approval. Work will not commence until the proof has been signed and returned.

How do you charge for screen printing?

A screen is required for each colour in your design. The cost £16.50 +VAT per screen.  There is a charge of £10 + VAT if you decide to change a colour.

What are AI files?

The native file format of Adobe Illustrator, which is the industry-leading software for creating vector graphics.

What are Bitmap files?

Images, such as photographs, which comprise of a grid of small squares called pixels. Bitmap images are resolution-dependent; they can appear jagged (pixelated) and lose detail if they are created at a low resolution and then enlarged or printed at a higher resolution. Unlike vector graphics, each line or element cannot be edited with accuracy.

What are Dots Per Inch (DPI)?

A measure of the resolution of a file. The higher the number, the sharper the type and images.

What is an EPS (.eps)?

Encapsulated PostScript files can contain either vector graphics or bitmap images. Adobe Illustrator can save artwork in EPS format.

What is a JPEG (.jpg)?

Joint Photographic Experts Group format used for resolution-dependent bitmap files. JPEG files use a compression system that reduces the file size by identifying and discarding non-essential data. Increasing the level of compression results in lowering the image quality, but in most cases compressing an image using the maximum quality option will produce a result identical to the original.

What is a PDF (.pdf)?

Portable Document Format is a universal file format that can be viewed and printed consistently across any computer platform using Adobe’s free Acrobat Reader. PDF can contain both vector and bitmap graphics.

What is resolution?

The sharpness of text and graphics provided by a printer or output device, measured in dots per inch (DPI).

What is screen printing?

This method is used to reproduce a few colours, or continuous tones. Ink is forced through a screen stencil onto the surface of the item. Colour is more dense and durable than other printing processes as the ink is laid down up to 30 times thicker than lithography. Screen printing is ideal for transferring designs onto almost any printable surface including posters, clothing, bottles, mugs and CDs.

What is a TIFF (.tif)?

The Tagged Image File format is a resolution-dependent bitmap file. This format supports LZW compression, a lossless technique that does not discard detail but will reduce the overall file size. TIFF files are larger in size that JPGs as the files are not compressed.

What are Vector files?

Vector files are made up of mathematically defined curves and line segments called vectors. They are resolution-independent; using editing software they can be accurately edited and output at any resolution without any loss of quality.

Subscribe to our newsletter

Get great tips and ideas on how you can promote your brand and be the first to hear about special offers.

We are the personalised clothing and embroidered workwear specialists. A high quality service with over 25 years printwear experience.

Get a quote

Fresh from Google Reviews

We've ordered a number of t-shirts from Advanced Printwear with varying designs/requirements over the past few months, and every expectation has been met to the highest of standards. Not only are the t-shirts/jerseys of excellent quality at a very reasonable price; but the design, turnaround and customer service throughout has been exceptional. I would highly recommend using Gary and the team's services for any work-wear requirements!

Amy Bird
Gary and the team were extremely helpful in choosing colours, and implementing designs for my new workwear. Good quality kit, great service, and a reasonable price. What else could you ask for? Will be happy to use them again.

C Haughton
I've used Advance Print Wear on numerous occasions for various quantities of printed clothing and they have never let me down. Always very prompt service, competitively priced and excellent quality. I would highly recommend Gary and the team for any printed merchandise.

Katie Hale
We've ordered a number of workwear items from Advanced Printwear over the past few months, and every expectation has been met to the highest of standards. Not only are the items of outstanding quality but at a great price. The customer service throughout has been exceptional. We would highly recommend using Advanced Printwear for any work-wear requirements!

Steve McCarthy
Advance Printwear is definitely a place to go for professional printing on clothing. I placed an order on Monday, it was ready for pick up on Thursday; earlier than expected which is great. Gary was extremely helpful throughout, prompt email responses and Shaun was quick with the artwork proof too. The finished product of 30 personalised ladies hoodies was very well received by my friends in UK and Canada once I modelled it. Will definitely use Advance Printwear Ltd again.

Ade Jolaosho

4.9

4.9 out of 5 stars (based on 8 reviews)

Excellent88%

Very good12%

Average0%

Poor0%

Terrible0%